CONSIGLIO NAZIONALE DEL NOTARIATO

CONSIGLIO NAZIONALE
DEL NOTARIATO

THE NOTARIAT

NOTARIAT

We are an institution established in Italy and now active in 91 countries around the world. A Notary carries out preventive legality checks, ensuring that every notarial deed abides by the law and the will of the parties. A Notary’s activities are audited by the State, the Tax Authorities and the Ministry of Justice.

Notartel – The quality charter

Notartel’s Service Quality Charter (CDQ) sets out the principles and rules that govern the delivery of its online services to notaries. The document establishes a genuine “pact” with notaries, in a context of transparent communication that allows everyone to know the procedures and standards of services offered, to verify the commitments made by the company and to voice their feedback and suggestions.

The Charter is updated periodically to summarise the level of quality achieved and record positive changes through the implementation of improvement projects that may also result from regular monitoring of notaries’ input.

Quality Information Sheets are an integral part of the CDQ and inform notaries of the description and performance levels of the various services (SLA – Service Level Agreements).